Certified for Joint Support: Oracle Linux or Oracle VM was rigorously tested on the hardware or hypervisor (referred to as platform) with the participation and/or approval of the platform partner, and both Oracle and the partner fully support the environment. Customers deploying Oracle Linux or Oracle VM on this platform benefit from streamlined joint support. If a customer encounters any problem with Oracle Linux or Oracle VM that involves the underlying platform, the customer will open a service request with Oracle Support. Oracle Support will engage the partner if necessary, and seamlessly manage a joint resolution. For support on Oracle platforms, no third-party vendors are involved in the support process. These configurations are fully supported by Oracle.
Certified for Oracle Support: Oracle Linux or Oracle VM was rigorously tested with the same standards as Certified for Joint Support and Oracle fully supports Oracle Linux and Oracle VM on this platform, however a collaborative support program is not in place with the partner for this platform, and the partner may not consider this a supported environment. Oracle provides support for Oracle Linux and Oracle VM, but a resolution to issues related to underlying platform drivers or other platform -specific issues cannot be guaranteed.